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Do you have a Customer Support team to help with other inquiries?

  • Updated

Yes, you can reach our Customer Care Center through either of the following ways:

  1. Via our Contact Us page
  2. Via landline or mobile by dialing #26929 or #AMWAY. It's a toll-free number - no charges will apply.
  3. Via email at AmwayPH.ContactCenter@Amway.com 
  4. Via Amway Intelligence (AI) Chatbot - is Amway's virtual support assistant, designed to provide fast and convenient assistance for a wide range of inquiries. The chatbot is continuously evolving to better understand customer needs and deliver relevant support, guidance, and information.
     
    To access Amway Intelligence (AI) Chatbot:
    1. Visit Amway.com.
    2. Click the Amway Intelligence (AI) Chatbot icon located at the bottom-right corner of the screen.
    3. Enter your question or concern and follow the prompts provided by the chatbot.
    4. Prefer to Speak with a Live Agent?
      1. Open the Amway Intelligence (AI) Chatbot.
      2. Type "Chat with a live agent" in the chat window.
      3. Follow the prompts to be connected to a customer service representative who will assist you shortly.
        • Note: You may request to chat with a live agent at any time during your conversation with the Amway Intelligence (AI) Chatbot.
  • Our team is available to assist you via email and phone from Monday to Saturday, 8:00 AM to 6:00 PM (excluding public holidays).

    Live Chat support is available from Monday to Friday, 9:00 AM to 5:00 PM (excluding public holidays).

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